Our most-loved white embroidered shirts, chosen by customers again and again. Hand-embroidered...
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Slow down, take your time — each La-Moon white shirt is handcrafted with unhurried needlework in limited batches.
Explore Atelier Creations →la-moon (“we”, “our”, “us”) operates www.la-moon.in. We are committed to protecting your personal data and respecting your privacy in compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
Business Name: la-moon (Sole Proprietorship)
Customer Support Email: hello@la-moon.in
Phone: 8810640374
Business Address: Khasra no. 401, 2nd floor right side, Ghitorni, New Delhi, India
When you use our website, we may collect the following personal data:
We collect data when you:
We collect and process your data for:
We process your data only for lawful purposes and with your consent where required.
All online payments are securely processed through Razorpay. We do not store your debit/credit card details. In case of Cash on Delivery (COD), necessary information is shared only with our logistics partners for order fulfillment.
We use cookies and Meta Pixel to:
You may disable cookies through your browser settings, though some website features may not function properly.
We do not sell your personal data.
We may share your information only with:
All third-party partners are obligated to maintain confidentiality and data protection standards.
Your data is stored securely on Shopify servers and associated secure platforms.
We implement reasonable technical and organizational safeguards to protect your personal data against unauthorized access, misuse, alteration, or disclosure.
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
We retain your personal data only as long as necessary for:
You may request deletion of your data, subject to legal retention requirements.
You have the right to:
To exercise these rights, contact us at: hello@la-moon.in
Our products are not intended for children below the age of 13. We do not knowingly collect personal data from children.
Teenagers using the website are advised to do so under parental guidance.
As required under Indian law, the designated Grievance Officer is:
If you have any complaints regarding data handling, you may contact the Grievance Officer. We aim to respond within 30 days of receiving a complaint.
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
Continued use of the website after updates constitutes acceptance of the revised policy.
At la-moon, we aim to deliver your orders safely and efficiently across India.
We currently ship within India only.
Orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
For Cash on Delivery (COD) orders, confirmation may be required before dispatch.
Estimated delivery time:
Delivery timelines are estimates and may vary due to:
la-moon is not liable for delays beyond reasonable control.
Shipping charges (if applicable) will be displayed at checkout.
Free shipping (if offered) will be clearly mentioned during promotions.
COD is available on eligible pin codes.
Additional COD charges (if any) will be shown at checkout.
Orders may be cancelled if confirmation is not received.
Repeated refusal of COD orders may result in restriction of future COD services.
Once your order is dispatched:
If:
Please contact us within 48 hours of delivery at hello@la-moon.in with photographs for resolution.
Customers are responsible for providing accurate shipping details.
If an incorrect address results in failed delivery:
If an order is returned to us due to:
We reserve the right to deduct shipping and handling charges from any eligible refund.
Welcome to www.la-moon.in (“Website”). These Terms & Conditions govern your use of this Website and the purchase of products from la-moon (Sole Proprietorship).
By accessing or using this Website, you agree to be bound by these Terms.
By using this Website, you confirm that:
We do not knowingly transact with children below 13 years of age.
We make every effort to display product colors, textures, and details accurately. However:
All products are subject to availability.
All prices are listed in INR (₹) and include applicable taxes unless stated otherwise.
We accept:
We reserve the right to change prices without prior notice.
An order is confirmed only after successful payment (for prepaid orders) or confirmation (for COD).
We reserve the right to:
If payment has been made for a cancelled order, a refund will be processed.
Orders are shipped within India through third-party logistics partners.
Delivery timelines are estimates and may vary due to:
la-moon is not liable for delays caused by courier partners beyond reasonable control.
We offer a 7-day return and exchange policy.
Products must:
If a product is found used, washed, altered, or returned without tags, the return will be rejected and shipped back to the customer.
Refund timelines are mentioned in our Refund Policy.
All content on this Website including:
are the intellectual property of la-moon and may not be copied, reproduced, or distributed without written consent.
You agree not to:
Violation may result in legal action.
la-moon shall not be liable for:
Our maximum liability shall not exceed the value of the product purchased.
These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.
We may update these Terms at any time. Continued use of the Website constitutes acceptance of updated Terms.
At la-moon, we are committed to delivering premium-quality products. If you are not fully satisfied with your purchase, please review our return and exchange guidelines below.
We offer a 7-day return and exchange policy from the date of delivery.
Return or exchange requests must be initiated within 7 days of receiving the product.
Requests raised after 7 days will not be accepted.
To qualify for a return or exchange, the product must:
We reserve the right to reject returns that do not meet these conditions.
All returned items undergo a quality inspection.
If we determine that:
The return request will be declined.
In such cases:
Exchanges are subject to:
If the requested size or product is unavailable, you may choose:
For approved returns:
Refund timelines may vary depending on your bank or payment provider.
Returns will not be accepted in the following cases:
If you receive:
Please notify us within 48 hours of delivery with clear photographs at:
We will review and resolve the issue promptly.
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