Refund policy

At la-moon, we are committed to delivering premium-quality products. If you are not fully satisfied with your purchase, please review our return and exchange guidelines below.

 

 

1. 7-Day Return & Exchange Window

We offer a 7-day return and exchange policy from the date of delivery.

Return or exchange requests must be initiated within 7 days of receiving the product.

Requests raised after 7 days will not be accepted.

 

 

2. Eligibility for Return or Exchange

To qualify for a return or exchange, the product must:

  • Be unused and unwashed

  • Be free from stains, perfume, deodorant marks, or damage

  • Have all original tags intact and attached

  • Be returned in original packaging

We reserve the right to reject returns that do not meet these conditions.

 

 

3. Inspection & Approval

All returned items undergo a quality inspection.

If we determine that:

  • The product has been used

  • The product has been washed

  • Tags have been removed

  • The garment shows signs of wear, alteration, or damage

The return request will be declined.

In such cases:

  • No refund will be issued

  • The product will be shipped back to the customer

Shipping charges for re-dispatch may apply.

 

 

4. Exchange Policy

Exchanges are subject to:

  • Product availability

  • Successful quality inspection of the returned item

If the requested size or product is unavailable, you may choose:

  • Store credit, or

  • Refund (as applicable)

 

 

5. Refund Process

For approved returns:

  • Refunds will be processed within 5–7 business days after inspection.

  • Refunds will be issued to the original payment method (for prepaid orders).

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after collecting required details.

Refund timelines may vary depending on your bank or payment provider.

 

 

6. Non-Returnable Conditions

Returns will not be accepted in the following cases:

  • Product returned after 7 days

  • Used, worn, or washed garments

  • Missing tags

  • Products damaged due to misuse

  • Minor thread variations inherent to embroidery craftsmanship

 

 

7. Damaged or Incorrect Items

If you receive:

  • A damaged product

  • A defective item

  • An incorrect product

Please notify us within 48 hours of delivery with clear photographs at:

📧 hello@la-moon.in

📞 8810640374

We will review and resolve the issue promptly.

 

 

8. Shipping Charges on Returns

  • Return shipping charges may apply unless the product is defective or incorrect.

  • Original shipping charges (if any) are non-refundable.