Shipping policy
At la-moon, we aim to deliver your orders safely and efficiently across India.
1. Shipping Coverage
We currently ship within India only.
2. Order Processing Time
-
Orders are processed within 1–3 business days after confirmation.
-
Orders placed on weekends or public holidays will be processed on the next working day.
-
For Cash on Delivery (COD) orders, confirmation may be required before dispatch.
3. Delivery Timeline
Estimated delivery time:
-
Metro cities: 3–5 business days
-
Non-metro cities: 5–8 business days
-
Remote locations: 7–10 business days
Delivery timelines are estimates and may vary due to:
-
Courier partner delays
-
Weather conditions
-
Public holidays
-
Unexpected logistical issues
la-moon is not liable for delays beyond reasonable control.
4. Shipping Charges
-
Shipping charges (if applicable) will be displayed at checkout.
-
Free shipping (if offered) will be clearly mentioned during promotions.
5. Cash on Delivery (COD)
-
COD is available on eligible pin codes.
-
Additional COD charges (if any) will be shown at checkout.
-
Orders may be cancelled if confirmation is not received.
Repeated refusal of COD orders may result in restriction of future COD services.
6. Order Tracking
Once your order is dispatched:
-
You will receive a tracking link via SMS or email.
-
Tracking details may take up to 24 hours to activate.
7. Delivery Issues
If:
-
The package appears damaged
-
The package is tampered with
-
Items are missing
Please contact us within 48 hours of delivery at hello@la-moon.in with photographs for resolution.
8. Incorrect Address
Customers are responsible for providing accurate shipping details.
If an incorrect address results in failed delivery:
-
Re-shipping charges may apply
-
Refunds (if eligible) will exclude shipping costs
9. Undelivered Orders
If an order is returned to us due to:
-
Customer unavailability
-
Refusal to accept delivery
-
Incorrect address
We reserve the right to deduct shipping and handling charges from any eligible refund.
