Shipping Policy
At la-moon, we aim to deliver your orders safely and efficiently across India.
1. Shipping Coverage
We currently ship within India only.
2. Order Processing Time
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Orders are processed within 1–3 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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For Cash on Delivery (COD) orders, confirmation may be required before dispatch.
3. Delivery Timeline
Estimated delivery time:
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Metro cities: 3–5 business days
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Non-metro cities: 5–8 business days
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Remote locations: 7–10 business days
Delivery timelines are estimates and may vary due to:
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Courier partner delays
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Weather conditions
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Public holidays
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Unexpected logistical issues
la-moon is not liable for delays beyond reasonable control.
4. Shipping Charges
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Shipping charges (if applicable) will be displayed at checkout.
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Free shipping (if offered) will be clearly mentioned during promotions.
5. Cash on Delivery (COD)
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COD is available on eligible pin codes.
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Additional COD charges (if any) will be shown at checkout.
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Orders may be cancelled if confirmation is not received.
Repeated refusal of COD orders may result in restriction of future COD services.
6. Order Tracking
Once your order is dispatched:
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You will receive a tracking link via SMS or email.
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Tracking details may take up to 24 hours to activate.
7. Delivery Issues
If:
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The package appears damaged
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The package is tampered with
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Items are missing
Please contact us within 48 hours of delivery at hello@la-moon.in with photographs for resolution.
8. Incorrect Address
Customers are responsible for providing accurate shipping details.
If an incorrect address results in failed delivery:
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Re-shipping charges may apply
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Refunds (if eligible) will exclude shipping costs
9. Undelivered Orders
If an order is returned to us due to:
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Customer unavailability
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Refusal to accept delivery
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Incorrect address
We reserve the right to deduct shipping and handling charges from any eligible refund.
