Cancellation Policy

At la-moon, we understand that plans can change. Please read our cancellation terms carefully before placing an order.

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1. Order Cancellation by Customer

You may cancel your order under the following conditions:

• Cancellation requests must be made within 12 hours of placing the order, or
  
• Before the order has been dispatched, whichever is earlier.
  

Once an order has been shipped, it cannot be cancelled. In such cases, you may initiate a return as per our Return & Exchange Policy.

To request cancellation, contact us immediately at:

📧 hello@la-moon.in

📞 8810640374

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2. Cash on Delivery (COD) Orders

For COD orders:

• We may contact you to confirm the order before dispatch.
  
• If confirmation is not received, we reserve the right to cancel the order.
  
• Repeated refusal of COD deliveries may result in restriction of future COD services.
  

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3. Cancellation by la-moon

We reserve the right to cancel orders in the following situations:

• Product unavailability
  
• Pricing or technical errors
  
• Suspected fraudulent transactions
  
• Incomplete or unverifiable payment
  
• Delivery limitations to certain locations
  

If a prepaid order is cancelled by us, a full refund will be processed to the original payment method.

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4. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch:

• Prepaid orders will be refunded within 5–7 business days.
  
• COD orders will not be charged.
  

Refund timelines may vary depending on the payment provider.

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5. Non-Cancellable Items

Orders that have already been:

• Packed
  
• Dispatched
  
• Out for delivery
  

cannot be cancelled. Such orders will fall under the Return & Exchange Policy.