Terms & Conditions

Welcome to www.la-moon.in (“Website”). These Terms & Conditions govern your use of this Website and the purchase of products from la-moon (Sole Proprietorship).

By accessing or using this Website, you agree to be bound by these Terms.

1. Business Information

Business Name: la-moon (Sole Proprietorship)

Email: hello@la-moon.in

Phone: 8810640374

Address: Khasra no. 401, 2nd floor right side, Ghitorni, New Delhi, India

2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age, or
  • You are accessing the Website under parental or guardian supervision

We do not knowingly transact with children below 13 years of age.

3. Products & Descriptions

We make every effort to display product colors, textures, and details accurately. However:

  • Slight variations may occur due to screen settings
  • Minor variations in embroidery or stitching may occur due to manufacturing processes

All products are subject to availability.

4. Pricing & Payments

All prices are listed in INR (₹) and include applicable taxes unless stated otherwise.

We accept:

  • Razorpay (UPI, cards, net banking, wallets)
  • Cash on Delivery (where available)

We reserve the right to change prices without prior notice.

5. Order Acceptance & Cancellation

An order is confirmed only after successful payment (for prepaid orders) or confirmation (for COD).

We reserve the right to:

  • Cancel orders due to pricing errors
  • Cancel orders suspected of fraudulent activity
  • Refuse service at our discretion

If payment has been made for a cancelled order, a refund will be processed.

6. Shipping & Delivery

Orders are shipped within India through third-party logistics partners.

Delivery timelines are estimates and may vary due to:

  • Location
  • Public holiday
  • Unforeseen logistical delays

la-moon is not liable for delays caused by courier partners beyond reasonable control.

7. Returns & Exchanges

We offer a 7-day return and exchange policy.

Products must:

  • Be unused
  • Have original tags intact
  • Be returned in original condition

If a product is found used, washed, altered, or returned without tags, the return will be rejected and shipped back to the customer.

Refund timelines are mentioned in our Refund Policy.

8. Intellectual Property

All content on this Website including:

  • Logos
  • Designs
  • Product names
  • Images
  • Text

are the intellectual property of la-moon and may not be copied, reproduced, or distributed without written consent.

9. User Conduct

You agree not to:

  • Use the Website for unlawful purposes
  • Attempt unauthorized access to systems
  • Engage in fraudulent transactions
  • Disrupt Website functionality

Violation may result in legal action.

10. Limitation of Liability

la-moon shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits
  • Technical interruptions
  • External cyber-attacks

Our maximum liability shall not exceed the value of the product purchased.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

12. Changes to Terms

We may update these Terms at any time. Continued use of the Website constitutes acceptance of updated Terms.