Privacy policy

la-moon (“we”, “our”, “us”) operates www.la-moon.in. We are committed to protecting your personal data and respecting your privacy in compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Business Information

Business Name: la-moon (Sole Proprietorship)

Customer Support Email: hello@la-moon.in

Phone: 8810640374

Business Address: Khasra no. 401, 2nd floor right side, Ghitorni, New Delhi, India

2. Information We Collect

When you use our website, we may collect the following personal data:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Order history
  • Payment details (processed securely via Razorpay; we do not store card details)
  • IP address
  • Device and browser information
  • Cookies and usage data
  • Marketing preferences
  • WhatsApp communication data (if applicable)

We collect data when you:

  • Place an order
  • Register on our website
  • Subscribe to our newsletter
  • Contact customer support
  • Interact with advertisements (via Meta Pixel)

3. Purpose of Data Collection

We collect and process your data for:

  • Order processing and fulfillment
  • Shipping and delivery coordination
  • Payment processing
  • Customer service and grievance resolution
  • Marketing communications (with your consent)
  • Website analytics and performance improvement
  • Fraud prevention and legal compliance

We process your data only for lawful purposes and with your consent where required.

4. Payment Processing

All online payments are securely processed through Razorpay. We do not store your debit/credit card details. In case of Cash on Delivery (COD), necessary information is shared only with our logistics partners for order fulfillment.

5. Cookies & Tracking Technologies

We use cookies and Meta Pixel to:

  • Understand user behavior
  • Improve website performance
  • Deliver relevant advertisements
  • Measure marketing effectiveness

You may disable cookies through your browser settings, though some website features may not function properly.

6. Data Sharing & Disclosure

We do not sell your personal data.

We may share your information only with:

  • Shipping and logistics partners for order delivery
  • Payment gateway providers (Razorpay)
  • Shopify (our website hosting platform)
  • Legal authorities if required by law

All third-party partners are obligated to maintain confidentiality and data protection standards.

7. Data Storage & Security

Your data is stored securely on Shopify servers and associated secure platforms.

We implement reasonable technical and organizational safeguards to protect your personal data against unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only as long as necessary for:

  • Order processing
  • Legal compliance
  • Accounting and tax obligations
  • Dispute resolution

You may request deletion of your data, subject to legal retention requirements.

9. Your Rights (Under DPDP Act, 2023)

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Withdraw consent
  • Nominate another person to exercise rights in case of incapacity

To exercise these rights, contact us at: hello@la-moon.in

10. Children & Minors

Our products are not intended for children below the age of 13. We do not knowingly collect personal data from children.

Teenagers using the website are advised to do so under parental guidance.

11. Grievance Redressal

As required under Indian law, the designated Grievance Officer is:

Name: Rukmum

Phone: 8810640374

Address: Khasra no. 401, 2nd floor right side, Ghitorni, New Delhi, India

If you have any complaints regarding data handling, you may contact the Grievance Officer. We aim to respond within 30 days of receiving a complaint.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

Continued use of the website after updates constitutes acceptance of the revised policy.