Return & Refund policy

At la-moon, we are committed to delivering premium-quality products. If you are not fully satisfied with your purchase, please review our return and exchange guidelines below.

1. 7-Day Return & Exchange Window

We offer a 7-day return and exchange policy from the date of delivery.

Return or exchange requests must be initiated within 7 days of receiving the product.

Requests raised after 7 days will not be accepted.

2. Eligibility for Return or Exchange

To qualify for a return or exchange, the product must:

  • Be unused and unwashed
  • Be free from stains, perfume, deodorant marks, or damage
  • Have all original tags intact and attached
  • Be returned in original packaging

We reserve the right to reject returns that do not meet these conditions.

3. Inspection & Approval

All returned items undergo a quality inspection.

If we determine that:

  • The product has been used
  • The product has been washed
  • Tags have been removed
  • The garment shows signs of wear, alteration, or damage

The return request will be declined.

In such cases:

  • No refund will be issued
  • The product will be shipped back to the customer

Shipping charges for re-dispatch may apply.

4. Exchange Policy

Exchanges are subject to:

  • Product availability
  • Successful quality inspection of the returned item

If the requested size or product is unavailable, you may choose:

  • Store credit, or
  • Refund (as applicable)

5. Refund Process

For approved returns:

  • Refunds will be processed within 5–7 business days after inspection.
  • Refunds will be issued to the original payment method (for prepaid orders).
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after collecting required details.

Refund timelines may vary depending on your bank or payment provider.

6. Non-Returnable Conditions

Returns will not be accepted in the following cases:

  • Product returned after 7 days
  • Used, worn, or washed garments
  • Missing tags
  • Products damaged due to misuse
  • Minor thread variations inherent to embroidery craftsmanship

7. Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A defective item
  • An incorrect product

Please notify us within 48 hours of delivery with clear photographs at:

📧 hello@la-moon.in

📞 8810640374

We will review and resolve the issue promptly.

8. Shipping Charges on Returns

Return shipping charges may apply unless the product is defective or incorrect.

Original shipping charges (if any) are non-refundable.