Discover La Moon's signature collection of white, hand-embroidered shirts for men and women — crafted in breathable cotton with free shipping across India.
la-moon (“we”, “our”, “us”) operates www.la-moon.in. We are committed to protecting your personal data and respecting your privacy in compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
Business Address: Khasra no. 401, 2nd floor right side, Ghitorni, New Delhi, India
2. Information We Collect
When you use our website, we may collect the following personal data:
Full name
Email address
Phone number
Shipping address
Billing address
Order history
Payment details (processed securely via Razorpay; we do not store card details)
IP address
Device and browser information
Cookies and usage data
Marketing preferences
WhatsApp communication data (if applicable)
We collect data when you:
Place an order
Register on our website
Subscribe to our newsletter
Contact customer support
Interact with advertisements (via Meta Pixel)
3. Purpose of Data Collection
We collect and process your data for:
Order processing and fulfillment
Shipping and delivery coordination
Payment processing
Customer service and grievance resolution
Marketing communications (with your consent)
Website analytics and performance improvement
Fraud prevention and legal compliance
We process your data only for lawful purposes and with your consent where required.
4. Payment Processing
All online payments are securely processed through Razorpay. We do not store your debit/credit card details. In case of Cash on Delivery (COD), necessary information is shared only with our logistics partners for order fulfillment.
5. Cookies & Tracking Technologies
We use cookies and Meta Pixel to:
Understand user behavior
Improve website performance
Deliver relevant advertisements
Measure marketing effectiveness
You may disable cookies through your browser settings, though some website features may not function properly.
6. Data Sharing & Disclosure
We do not sell your personal data.
We may share your information only with:
Shipping and logistics partners for order delivery
Payment gateway providers (Razorpay)
Shopify (our website hosting platform)
Legal authorities if required by law
All third-party partners are obligated to maintain confidentiality and data protection standards.
7. Data Storage & Security
Your data is stored securely on Shopify servers and associated secure platforms.
We implement reasonable technical and organizational safeguards to protect your personal data against unauthorized access, misuse, alteration, or disclosure.
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal data only as long as necessary for:
Order processing
Legal compliance
Accounting and tax obligations
Dispute resolution
You may request deletion of your data, subject to legal retention requirements.
9. Your Rights (Under DPDP Act, 2023)
You have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Withdraw consent
Nominate another person to exercise rights in case of incapacity
Welcome to www.la-moon.in (“Website”). These Terms & Conditions govern your use of this Website and the purchase of products from la-moon (Sole Proprietorship).
By accessing or using this Website, you agree to be bound by these Terms.
At la-moon, we are committed to delivering premium-quality products. If you are not fully satisfied with your purchase, please review our return and exchange guidelines below.
1. 7-Day Return & Exchange Window
We offer a 7-day return and exchange policy from the date of delivery.
Return or exchange requests must be initiated within 7 days of receiving the product.
Requests raised after 7 days will not be accepted.
2. Eligibility for Return or Exchange
To qualify for a return or exchange, the product must:
Be unused and unwashed
Be free from stains, perfume, deodorant marks, or damage
Have all original tags intact and attached
Be returned in original packaging
We reserve the right to reject returns that do not meet these conditions.
3. Inspection & Approval
All returned items undergo a quality inspection.
If we determine that:
The product has been used
The product has been washed
Tags have been removed
The garment shows signs of wear, alteration, or damage
The return request will be declined.
In such cases:
No refund will be issued
The product will be shipped back to the customer
Shipping charges for re-dispatch may apply.
4. Exchange Policy
Exchanges are subject to:
Product availability
Successful quality inspection of the returned item
If the requested size or product is unavailable, you may choose:
Store credit, or
Refund (as applicable)
5. Refund Process
For approved returns:
Refunds will be processed within 5–7 business days after inspection.
Refunds will be issued to the original payment method (for prepaid orders).
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after collecting required details.
Refund timelines may vary depending on your bank or payment provider.
6. Non-Returnable Conditions
Returns will not be accepted in the following cases:
Product returned after 7 days
Used, worn, or washed garments
Missing tags
Products damaged due to misuse
Minor thread variations inherent to embroidery craftsmanship
7. Damaged or Incorrect Items
If you receive:
A damaged product
A defective item
An incorrect product
Please notify us within 48 hours of delivery with clear photographs at: